My Great Big Family

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by Web Portal People, LLC
A website and online family tree program allowing families to collect their family information together. Includes many interactive features and can import GEDCOM files.

Subscription • Online • Full Featured
Overall322.73 out of 52.73 out of 52.73 out of 52.73 out of 52.73 out of 5 2.73
201742.67 out of 52.67 out of 52.67 out of 52.67 out of 52.67 out of 5 2.67
201612 out of 52 out of 52 out of 52 out of 52 out of 5 2.00
Earlier272.95 out of 52.95 out of 52.95 out of 52.95 out of 52.95 out of 5 2.95

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32 Reviews of My Great Big Family     RSS 2.0 RSS     Showing 1 - 20                   Add Your Review

My Great Big Family Review by Brandon,  Oct 12, 2017

5 out of 55 out of 55 out of 55 out of 55 out of 5

Our family has used this service for more than 5 years. Great program and support has always been prompt.

Biggest Pro: Features. Genealogy. interactiveness and privacy

My Great Big Family Review by Emmet,  Jun 21, 2017

2 out of 52 out of 52 out of 52 out of 52 out of 5

I am still waiting on support contact. I will not renew after 6 years this relationship is going down the drain.

Biggest Pro: It is a good idea
Biggest Con: No support…never!

My Great Big Family Review by Bob Johnson,  Jun 4, 2017

1 out of 51 out of 51 out of 51 out of 51 out of 5

We have been with My Great Big Family Web Site for a few years. But the last couple of years they are HORRIBLE at responding to emails.
We have put in a ton of work on this site and have asked a few questions and get no responses.
Would love to see them go out of business.

Terrible company! DO NOT USE THEM!

Biggest Con: Doesn’t respond to emails. No support!

My Great Big Family Review by JE,  May 5, 2017

2 out of 52 out of 52 out of 52 out of 52 out of 5

They are the absolute worse when trying to get support. I have sent countless emails asking what my renewal fee will be for two years. THEY NEVER RESPOND! NEVER!
Terrible company…do NOT use them.

Biggest Con: Poor Support. You will be ignored!

My Great Big Family Review by Bob,  Apr 29, 2016

2 out of 52 out of 52 out of 52 out of 52 out of 5

Is anybody home at My Great Big Family? Have been with them for years. In the past year or so I cannot get support to respond or help with any issues, as some have stated in other reviews. I like all the different aspects of the service, but if I had known support would not be available to assist when needed. My main complaint is with their word processer for newsletters and reunion information is clunky and outdated. Can spend a lot of time trying to format a newsletter or reunion info and it is really frustrating. While most of the other elements of the site seem to be working well, I worry they are on auto-pilot and not taking care of customers. The review summary above sure show a major drop in consumer confidence. I am researching for a new company that will value our family more than this.

Biggest Pro: built in site elements
Biggest Con: support has been terrible

My Great Big Family Review by Barb Y,  Oct 6, 2015

1 out of 51 out of 51 out of 51 out of 51 out of 5

Cannot pull up our family site. The administrator has also tried. I have added many pictures and history to that site and now that is lost. What happened to the wagnerfamilywebpage?

My Great Big Family Review by Eugene,  Aug 1, 2015

1 out of 51 out of 51 out of 51 out of 51 out of 5

The site has poor customer service. We have sent several emails regarding problems with the web site but they are non-responsive. After doing some research we found that the parent company Web Portal People, LLC is located out of New York. Address is 201 Hapeman Hill Rod Red Hook, NY 12571. Phone Number 914-489-9121. Please note that you can only leave a message. Still no response.

Biggest Con: Customer service.

My Great Big Family Review by George,  Aug 1, 2015

2 out of 52 out of 52 out of 52 out of 52 out of 5

Our family’s web site has been with this company for years. The site has everything we need. However, the past few years we have been having problems accessing the web site and adding content to web site. Most recently, we can’t access the family web site at all. We have left several emails and no response. We are current on the renewal so I’m not sure what the problem is. Buyer beware!

Biggest Pro: Great content.
Biggest Con: Customer service

My Great Big Family Review by Jerry Summers,  Jul 18, 2015

5 out of 55 out of 55 out of 55 out of 55 out of 5

Loving our new family website and the service. Thanks for the help getting us started and for a great product!

Biggest Pro: Awesome features

My Great Big Family Review by Tom,  Jun 3, 2015

1 out of 51 out of 51 out of 51 out of 51 out of 5

As another poster stated …”something odd is going on with this company”. I tried out their demo website for a week and decided it had the features I wanted so I decided to give it a try for $139.95. After signing on I was sent an auto email which states “If your site has not appeared within 48 hours please notify us immediately.” Well, its a week later and they have haven’t responded to 3 emails (no phone #) and nothing has happened with my requested domain name (checked if registered). I not sure if mygreatbigfamily has staff at all or whether he/she is on extended vacation but I cancelled the charge.

Biggest Pro: Nice looking demo
Biggest Con: Well…no staff

My Great Big Family Review by Family Website,  Mar 8, 2015

1 out of 51 out of 51 out of 51 out of 51 out of 5

Will not answer email. No phone number to be found. Something odd is going on with t his company. Very frustrated.

Biggest Pro: Nice Website
Biggest Con: Poor management, poor customer service, no means to contact other than email and they refuse to respond

My Great Big Family Review by Tim Johnson,  Feb 25, 2015

Not Rated

Have sent inquiries about site issues to their customer service team. Very long delays in answering (days or weeks, if any response). The site looks good. They certainly take your money, but customer service is very poor.

Biggest Pro: Possibilities look great
Biggest Con: Poor customer service response.

My Great Big Family Review by Richard Furgeson,  Aug 25, 2014

5 out of 55 out of 55 out of 55 out of 55 out of 5

“Triple A” family website program. Thanks Dick Eastman for pointing us to mygreatbigfamily. We had been using for the past 10 years and they recently announced they were shutting down their service. Needless to say we were left scrambling like many others to find a new home for our family and our family history. The features of the program are beyond impressive and well thought out by its creators. Historical archives, family tree, photo sharing, messaging, chat, news, recipes, etc…’s all in there.

I could write a long review but Dick captures much of it in his review at

Biggest Pro: integrates social and family history features
Biggest Con: A little expensive but no limit on family members that can participate at no extra cost

My Great Big Family Review by Norma Collins,  Jul 30, 2014

5 out of 55 out of 55 out of 55 out of 55 out of 5

Must say this program is very impressive. Very well thought out and a perfect replacement for our family website that we had for many years on We looked at numerous sites but has all the features we wanted and more. Support has been extremely attentive as we migrate from to

Think what we love most about the program is that every family member can have their own homepage on the site where they can post personal news & photos. It’s like having many websites in one but at no additional cost.

The family tree features are outstanding.

Biggest Pro: Many features, support, usability

My Great Big Family Review by Charles Hapleman,  Jun 19, 2014

4 out of 54 out of 54 out of 54 out of 54 out of 5

With shutting down in September we have been looking for a new home. We did a free trial site and were very impressed with all the features they have built into this. The family tree feature is great and we were able to use their gedcom importer to quickly upload our family tree to the site. Our permanent site on our own domain name was up within 24 hours although they say it can take up to 48 hours.

If you want to get started right away, try a trial site. It’s free and you can convert it to a live site later if you decide to use the service.

Biggest Pro: Lots of features. More than we need but you can also shut any features off you don’t want.

My Great Big Family Review by Evans,  Jun 19, 2014

5 out of 55 out of 55 out of 55 out of 55 out of 5

I am very happy and relieved that my family and I can now say we have a website. We had received a notice from that they were retiring their website and thanks to we can continue to stay in touch and have a secure website for years to come. As of this morning our site is up and running fine! The support team is extremely helpful and volunteered to assist with making our transition from my to our very own website. I am so thankful For their help and will gladly spread the word to other families about

Biggest Pro: A secure private site for families
Biggest Con: None!

My Great Big Family Review by Bruce Ketchum,  May 20, 2014

5 out of 55 out of 55 out of 55 out of 55 out of 5

We have been using this site for a little over 6 months now. Think what our family loves most about this site is the ability to interact and share our family history in a very private setting. Many of our family members are hesitant to post anything on social media sites such as Facebook.

The genealogy and family tree features built into our mygreatbigfamily site are really awesome. We now have 6 generations of our family captured in our online family tree. There are so many other great interactive features they have built into the program. Can’t think of a more comprehensive program for private family communication and capturing of our family history. Kudos!

My Great Big Family Review by Richard B,  Jan 15, 2014

4 out of 54 out of 54 out of 54 out of 54 out of 5

I setup a family website with Mygreatbigfamily for my family as a Christmas present a few weeks ago. I really can’t say enough about all the great features this program has to offer. We can chat, share photos, message and neatest of all they have built in genealogy and family tree program for us to document our family history. We also find it a much safer alternative to Facebook which is way too public for our needs and privacy requirements. Support has always been prompt responding to any questions. Thanks for a great alternative!

Biggest Pro: private, easy to use

My Great Big Family Review by Paul Thomas,  Oct 23, 2012

5 out of 55 out of 55 out of 55 out of 55 out of 5

Recently discovered What an amazing program. The genealogy / archiving features are top rate and the social networking features they built into are quite extensive. We like having an online place for just our family.

Biggest Pro: Extensive features

My Great Big Family Review by AJ Jackson,  Jan 29, 2012

5 out of 55 out of 55 out of 55 out of 55 out of 5

One day, amidst my melancholy generated from missing my family, I decided that I wanted to offer an on-line bulletin board for my aunts, uncles, cousins, etc., to post photos and stories about their family as a means to keep in touch more often than the annual holiday card. I researched several web based family sites. My Great Big Family offered multiple family pages, a family tree maker, and many other features which were intriguing, so I thought I’d give it a shot.

In addition to the updates of our living relatives, everyone has also contributed stories, photos and documents of those long lost relatives which has helped immensely with our genealogy research. After we get a good pile of trinkets; one of us will write a story about that great-great-great-grandparent or grand uncle or cousin and post it on a family page, which gets everyone talking. Our family history has provided bragging rights for some, and fun gossip for others. I hear them say “Did you read that…” or “Did you see that story about…” And they’ll reference our family site. Overall, it’s been great fun to spark such an interest and to our pleasant surprise, it’s brought a few family members closer together.

I’m not a tech savvy person, so any time I needed help, I’d write to My Great Big Family and they’d walk me through the steps to do the things I wanted to do to make our family site sparkle. My Great Big Family continues to make enhancements and add features, all of which are appreciated. A few of the suggestions made by me or my family members were also incorporated. Between the school age kids who are referencing our site for a school project or my aunts and uncles, who are all in their 70’s and 80’s; our site is enjoyed by many generations. I’ve referred genealogists who are tracking my same ancestral lines to our family site for stories and documents, and they have nothing but great things to say.

I’ve been a member of MGBF since 2007 and look forward to many more years of internet family gatherings.

Thank you, MGBF, for being a part of our family!

AJ Jackson

Biggest Pro: Willing to assist and listen to the needs of members
Biggest Con: A little time consuming to add people to the family tree, if not uploading a GEDCOM

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